LAST UPDATED: May 24, 2018
1. Via Web: Please click here (This hyperlink will redirect to our privacy management
platform provided by our vendor, OneTrust, Inc.)
2. Via Mail: Luxor
5724 Highway 280 E
Birmingham, AL 35242, USA
Attn: Data Privacy Officer, Legal Department
3. Via Email: firstname.lastname@example.org
What Information Is Collected and How is it Used?
A. What Information Do We Collect?
2. Non-Personal Information: any information that does not reveal your identity or does not relate to an identifiable individual. This might include anonymous identifiers and information, analytics and usage information, non-precise geolocation, and web server log files to track trends, administer the Website, and gather demographic information.
B. How Do We Collect the Information?
We will only collect and use Personal Information when you voluntarily provide it to us, with the exception of your IP address which may be automatically captured when you access our Website. In order to use some portions of our Website, a user must first complete a registration form or provide an e-mail address that will require disclosure of Personal Information. Such disclosure is strictly voluntary. In addition, and in order to contact us by e-mail, however, you must provide an e-mail address.
We automatically collect non-Personal Information, generated from your use of our Website. We use this non-Personal Information in the aggregate. We do not combine these types of non-Personal Information with Personal Information. We may also share aggregated demographic information with our business partners, sponsors, advertisers, and companies that control, are controlled by, or are under common control with Luxor.
The following is a list of the cookies that may be used on our Website:
We use these strictly necessary cookies to provide you with services available through our Services and to use some of its features.
We use these cookies to remember your settings and preferences.
We use these cookies to authenticate users and help identify and prevent security risks.
We use these cookies to collect information about how you interact with our Services and to help us improve them.
Analytics Cookie by Google Analytics
A third-party cookie provided by Google, Inc. that collects aggregate statistical data about how visitors use the Website (i.e., what pages users visit, how long they are on the Website, how they got there and what they click on) so that We can improve the user experience and serve up the content our visitors find most useful. They do not collect or store Personal Information.
Web Beacons: Luxor uses web beacons alone or in conjunction with cookies to compile information about customers’ and visitors’ usage of our Website and interaction with emails from Luxor. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon, and a description of a website tied to the web beacon. As with cookies, you can use your browser or app settings to control web beacons.
C. How Do We Use the Information?
We will use the Personal Information we collect for limited internal purposes that may include, but are not limited to, processing your transactions, establishing the identity of account holders, customer service, warranty services, and providing you with information concerning our services. We will retain this information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. We also may use that Personal Information to improve and customize our content.
We also reserve the right to disclose your Personal Information if we are required to do so by law, or in the good faith belief that disclosure of the information is reasonably necessary to comply with legal process, to respond to claims, or to protect or advance the rights, property, safety, or well-being of our company, our employees, customers, or the public.
We will not use your Personal Information for automated-decision making.
In the unlikely event that all or substantially all of Luxor’s assets are acquired, customer information, which may include Personal Information, may be one of the transferred assets unless restricted by applicable local law.
D. What is our legal basis for collecting and using your Personal Information? (EEA Only)
Our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.
However, we will normally collect Personal Information from you only (i) where we need the Personal Information to perform a contract with you or your organization, (ii) where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person.
If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with your institution, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not (as well as of the possible impact if you do not provide your Personal Information).
Similarly, if we collect and use your Personal Information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact information provided above.
E. How Do We Secure Personal Information?
Luxor has taken appropriate technical and organizational measures to ensure that Personal Information we have collected or will collect in the future is secure. For example, we have limited the number of people who have access to the Personal Information, by electronic security systems and password protections that guard against unauthorized access. Any payment transactions will be encrypted using SSL technology. As a reminder, Luxor provides links to third-party websites. These websites may not have the same privacy policies as Luxor. We take reasonable care in recommending these websites but we are not responsible for their content or privacy policies. We urge users to read the privacy statement of a third-party website when leaving our Website and linking to a third-party website.
F. How Can I Access, Correct, Amend or Remove Information About Me, etc.?
We want to assure you that you have access to your Personal Information that we collect and store. Upon request, we will provide you with information about whether we hold any of your Personal Information. You may contact us either in writing or by e-mail at the contact information stated above to exercise the following rights:
- Access your data to check and review them;
- Have a copy of your Personal Information;
- Demand that We supplement, correct or delete your Personal Information; or cease or restrict the collection, processing, use or disclosure of your Personal Information; the right of rectification will comprise the right to have incomplete Personal Information completed, including by means of providing a supplementary statement;
- Object to the processing of your Personal Information;
- Receive your Personal Information in a structured, commonly used and machine-readable format and have it transmitted to another controller; provided that the processing is based on your respective consent or to execute a contractual relationship or a relationship prior to entering into contract with you; and
- Withdraw your consent where the Personal Information we collect from you is based on your consent.
We will respond to your request within thirty (30) days of receipt.
If you have granted consent, you can withdraw your consent at any time with future effect. Please address your withdrawal by contacting us in writing or by email at the contact information stated above.
If you are located in the EU, after May 25, 2018, you have the right to lodge a complaint with a supervisory authority in relation to the processing of your Personal Information.
G. What Choices Do I Have?
It is important to us that the Personal Information we collect is appropriate and relevant to the purposes for which we intend to use it. We will use Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the person providing the information. Luxor will take reasonable steps to ensure that Personal Information is relevant to its intended use, accurate, complete, and current.
You may sign-up to receive email newsletters or other marketing materials from us. If you would like to discontinue receiving this information, you may immediately update your email preferences free of cost by using the “Unsubscribe” link found in emails we send to you or at your account settings on our website or by contacting us at email@example.com.
H. Collection and Use of Information from Children
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any Personal Information to or on the Website. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received Personal Information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us using the information listed above.
I. How Long Do We Retain This Information?
We retain Personal Information we collect from you where we have an ongoing legitimate business interest or other legal need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no further legitimate business interest or legal need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
J. What Are My Rights?
Upon request, Luxor will tell you if we process any of your Personal Information. Depending on your country of residency, you may have legal rights with respect to your Personal Information. As such, if you would like to manage, change, limit, or delete your Personal Information, you can do so via the account settings or by contacting us using the information provided above. We will respond to your request within a reasonable timeframe.
If we process your Personal Information based on our legitimate interests, you can object to this processing in certain circumstances. In such cases, we will cease processing your Personal Information unless we have compelling legitimate grounds to continue processing or where it is needed for compliance and/or legal reasons. Where we use your Personal Information for direct marketing purposes, you can always object or opt out by using the unsubscribe link in such communications or by contacting Luxor using the above contact information.
EU- U.S. Privacy Shield and Swiss-U.S. Privacy Shield
EBSCO Industries, Inc. remains liable if it transfers Personal Information to third parties who process this Personal Information in a manner inconsistent with the Privacy Shield Principles.
With respect to Personal Information received or transferred pursuant to the Privacy Shield Frameworks, EBSCO Industries, Inc.is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, EBSCO Industries, Inc. may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In compliance with the Privacy Shield Principles, EBSCO Industries, Inc. commits to resolve complaints about our collection or use of your Personal Information. EU and Swiss individuals with inquiries or complaints may contact Luxor by mail at 5724 Highway 280 E, Birmingham, AL 35242 USA, Attn: Data Privacy Officer or by email at firstname.lastname@example.org. EBSCO Industries, Inc. has further committed to refer unresolved Privacy Shield complaints to an alternative dispute resolution provider located in the U.S. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Do Not Track Signals: Luxor does not recognize automated browser signals regarding tracking mechanisms, which may include ‘do not track’ instructions.